Do Not Sell My Personal Information

Last updated: September 9, 2026

Protecting your personal data is a top priority at Falolo. As a UK retailer, we operate in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We also ensure that customers visiting or ordering from the European Economic Area (EEA) receive privacy standards aligned with EU GDPR principles.

Your Data Protection Rights

If you are located in the UK or the EEA, you have full control over your personal information through the following rights:

  • Right of Access: Request a complete copy of the personal details we hold about you.

  • Right to Rectification: Request that we update or correct any incomplete or inaccurate records.

  • Right to Erasure (Right to be Forgotten): Request the deletion of your personal data, provided it is no longer required for mandatory legal or statutory purposes (such as HMRC accounting regulations).

  • Right to Restrict Processing: Request that we limit how we utilize your personal data in certain circumstances.

  • Right to Object: Object to the processing of your data, including opting out of direct marketing messages.

  • Right to Data Portability: Receive your personal information in a structured, commonly used, and machine-readable format.

  • Right to Lodge a Complaint: File a grievance with the Information Commissioner's Office (ICO), the UK authority for data protection (www.ico.org.uk).

How We Utilize Your Information

Falolo collects and processes personal data strictly for operational requirements:

  • Order Processing & Delivery: Managing purchases and ensuring timely dispatch to your address.

  • Customer Care & Returns: Assisting with product queries, order tracking, and returns.

  • Payment Security: Facilitating transactions securely through PCI-DSS compliant checkout partners.

  • Platform Performance: Enhancing user navigation and optimizing store features.

  • Order Communications: Delivering automated order receipts, status updates, and tracking alerts.

We do not sell, rent, or exchange your personal information with third parties. Data is shared exclusively with essential infrastructure and logistics partners—such as Shopify, Royal Mail, and DHL—strictly to process and deliver your order.

Exercising Your Rights

To submit a data access request or ask questions about our privacy standards, please contact our Data Protection Team at info@falolo.co.uk. We aim to review and address all data protection requests within 30 days of receipt.