Payment Policy

Last updated: September 29, 2026

At Falolo, we are committed to delivering a transparent, safe, and seamless checkout experience. Full payment is required and processed immediately at the time your order is placed.

Accepted Payment Methods

We currently accept payment via:

  • PayPal

Currency & Billing

All store prices, checkout totals, and transaction charges are calculated and billed exclusively in British Pounds (£ GBP).

Data Protection & Payment Security

Your financial privacy and data security are our top priorities. Our checkout infrastructure employs advanced SSL (Secure Sockets Layer) encryption technology to protect your personal details and payment information during transmission. Falolo does not collect, access, or store your credit card or financial credentials on our internal servers.

Order Confirmation

Upon successful payment authorization, an automated order confirmation email containing your order details and receipt will be dispatched to your provided email address. If you do not receive this email shortly after purchase, please check your spam or junk folder before contacting customer support.

Unsuccessful Transactions

If your transaction is declined or fails to complete, please check that your payment details, billing address, and account balance are up to date. If issues continue, we recommend contacting your payment provider or reaching out directly to info@falolo.com.

Billing Inquiries & Disputes

If you notice any unexpected charges or billing errors regarding your purchase, please contact our customer care team right away at info@falolo.com. We aim to investigate and resolve all billing inquiries as quickly as possible.

Quick Store Policies Overview

Shipping Summary

  • Destination: United Kingdom only (Domestic)
  • Shipping Cost: Free Delivery on all UK orders
  • Estimated Total Delivery Time: 6 to 9 business days (1–2 days handling + 5–7 days transit)

Returns & Refunds Summary

  • Return Window: 30 calendar days from the date of package receipt
  • Condition: Items must be unworn, unwashed, and in original packaging with tags
  • Restocking Fees: £0.00 (No restocking fee charged)

Privacy & Google Merchant Center Compliance

Your personal details are collected and handled in strict alignment with UK data protection legislation. Information submitted during checkout is used solely to manage order processing, logistics delivery, and customer service requests. Falolo strictly adheres to Google Merchant Center guidelines by providing transparent payment conditions, encrypted checkouts, clear shipping and refund terms, and direct contact channels.

Contact information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

Store name: Falolo
Address: 49 Eastpark Close, Manchester M13 9SD, United Kingdom
Email: info@falolo.com
Phone number: +447782384626

Customer Service (Opening Hours):

Monday - Friday: 09:00 - 18:00 (GMT)
Saturday and Sunday: 10:00 – 16:00 (GMT)