Shipping Policy

Falolo prioritises a shipping process that is both transparent and exceptionally efficient. To ensure you are fully informed from the moment of checkout until your order arrives at your UK address, we have detailed our essential logistics and delivery procedures below.

Shipping Summary

Shipping Territory: the United Kingdom (Domestic only)

Shipping Cost: Free Standard Shipping on all orders

Order Cut-off Time: 6:00 PM (GMT)

Handling Time: 1–2 business days (Mon–Fri)

Transit Time: 5–7 business days (Mon–Fri)

Total Delivery Time: 6–9 business days

Currency: All prices are listed in GBP

Order Processing (Handling Time)

Order Cut-off Time: 6:00 PM (GMT), Monday to Friday.

Handling Time: Orders are typically processed, quality-checked, and dispatched within 1–2 business days (Monday to Friday).

Orders placed after 18:00 on Friday or during the weekend/bank holidays will be processed starting the following business day.

2. Transit & Delivery Time

Once your order has been dispatched from our facility, the estimated transit time is:

Delivery Time: 5–7 business days.

Total Estimated Delivery: 6–9 business days from the moment of purchase.

Please note: Deliveries are made on business days only (Monday to Friday). During peak seasonal periods or UK Bank Holidays, minor delays may occur.

3. Shipping Costs

We are pleased to offer free standard delivery on every order across the United Kingdom. At Falolo, we believe in complete honesty: the price you see at checkout is the final price you pay. There are no hidden surcharges or unexpected handling fees added to your purchase.

4. Tracking Your Order

Once your order has been handed over to our couriers (such as Royal Mail, Evri, or DHL), you will receive a shipping confirmation email containing a tracking number. You can use this link to monitor your parcel’s journey in real-time.

Delivery Constraints

We ship exclusively within the United Kingdom.

We currently do not deliver to PO Boxes, BFPO addresses, or automated parcel lockers.

Please ensure your shipping address is correct at checkout. Falolo cannot be held responsible for orders delivered to an incorrect address provided by the customer.

6. Address Changes & Cancellations

Address Changes: If you notice an error in your address, please contact us at info@falolo.com immediately. We can only amend details before the order enters the “Processing” stage.

Cancellations: You may request a cancellation within 12 hours of placing your order. After this window, the order may have already been dispatched, in which case it must be treated as a return.

7. Customs & Taxes

Because Falolo operates with domestic shipping within the United Kingdom, your order will not be subject to any customs duties or import taxes. The price displayed at checkout is the definitive and final amount.