Shipping policy
Last updated: September 29, 2026
At Falolo, we are committed to providing a clear, reliable, and transparent shipping experience. Below you will find complete details regarding our order handling procedures, shipping durations, and delivery options across the United Kingdom.
Delivery Summary Table
| Parameter | Policy Details |
| Shipping Destination | United Kingdom only (Domestic) |
| Shipping Cost | Free Standard Shipping on all UK orders |
| Order Cut-Off Time | 18:00 GMT (Greenwich Mean Time) |
| Handling / Processing Time | 1–2 Business Days (Monday to Friday) |
| Transit / Delivery Time | 5–7 Business Days (Monday to Friday) |
| Total Estimated Delivery Time | 6–9 Business Days |
| Transaction Currency | British Pounds (£ GBP) |
1. Order Processing & Handling
- Order Cut-Off Time: Orders placed prior to 18:00 GMT (Monday through Friday) start processing on the same business day.
- Processing Schedule: Orders typically take 1 to 2 business days to be verified, securely packed, and dispatched from our warehouse.
- Weekends & Bank Holidays: Orders placed after 18:00 GMT on Friday, or during weekends and public UK holidays, will begin processing on the next business day.
2. Shipping & Transit Estimates
- Transit Duration: Once handed over to our courier partners, shipping generally takes between 5 and 7 business days.
- Total Delivery Time: Factoring in processing and transit times, total delivery takes between 6 and 9 business days from the moment your order is placed.
- Courier Disruptions: Deliveries occur on standard business days. Please note that national holidays, extreme weather events, or high-volume seasonal peaks may occasionally cause minor transit delays.
3. Shipping Rates & Fees
Falolo offers Free Standard Shipping on all orders across the entire United Kingdom. There are no minimum order requirements, hidden handling fees, or unexpected checkout surcharges.
4. Tracking Your Order
Once your parcel is dispatched to our courier partners (such as Royal Mail, Evri, or DHL), you will receive an automated shipping confirmation email containing a direct tracking number. You can use this reference to track your package's transit progress online.
5. Delivery Restrictions & Address Accuracy
- Eligible Coverage: Falolo ships exclusively to physical residential and commercial addresses within the United Kingdom.
- Excluded Addresses: We do not deliver to PO Boxes, BFPO military addresses, parcel lockers, or collection points.
- Address Accuracy: Please carefully double-check your house number, street name, and postcode during checkout. Falolo is not responsible for delayed or failed deliveries resulting from incomplete or inaccurate address details.
6. Order Modifications & Cancellations
- Address Corrections: If you discover a mistake in your delivery address, contact us immediately at info@falolo.com. We can only update address details prior to order dispatch.
- Cancellations: Cancellation requests must be sent within 12 hours of placing your order. Once an order enters our fulfillment system, it cannot be canceled mid-transit and must be handled as a return after receipt.
7. Import Fees & Taxes
Because all orders are fulfilled and delivered within the United Kingdom, customers will never face additional customs duties, import tariffs, or extra VAT fees upon delivery.
Contact information
Any questions or just like to talk to us? Please don't hesitate to contact us via:
Store name: Falolo
Address: 49 Eastpark Close, Manchester M13 9SD, United Kingdom
Email: info@falolo.com
Phone number: +447782384626
Customer Service (Opening Hours):
Monday - Friday: 09:00 - 18:00 (GMT)
Saturday and Sunday: 10:00 – 16:00 (GMT)