Privacy policy

Last updated: September 29, 2026

This Privacy Policy describes how Falolo ('we', 'us', or 'our') collects, uses, and safeguards your personal information when you visit our store, place an order, or reach out to our support team. We handle all personal data in full compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act 2025.

1. Personal Information We Collect

We collect personal details through three main channels:

  • Information You Provide Directly: Full name, email address, telephone number, billing and delivery addresses, purchase history, and customer service messages.
  • Automatically Collected Information: Technical data such as IP addresses, device types, browser specifications, cookie identifiers, and interaction data while browsing our store.
  • Information From Third Parties: Details provided by our e-commerce platform (Shopify), payment gateways, and delivery partners necessary to process and deliver your purchases.

2. Legal Grounds for Data Processing

Under UK privacy legislation, we rely on the following legal bases to process your personal data:

  • Contractual Obligation: Essential for processing transactions, handling payments, and fulfilling order delivery.
  • Legitimate Interests: Necessary to optimize site performance, maintain web security, and prevent fraudulent transactions.
  • Legal Compliance: Required to meet UK tax, financial reporting, and statutory consumer protection rules.
  • Consent: Applied for promotional marketing communications, which you can opt out of at any time via the unsubscribe link in our emails.

3. Cookies and Tracking Technologies

Falolo uses cookies and similar tracking methods to store shopping bag contents, improve website performance, and deliver a seamless browsing experience. In line with ICO rules, our cookie preference banner allows you to control non-essential analytics and marketing cookies. Disabling core cookies may affect certain functionality across our store.

4. How We Share Personal Data

Falolo does not sell, rent, or trade your personal details to third parties. Data is shared exclusively with essential service providers necessary for operating our shop:

  • E-Commerce & Payment Services: Store infrastructure providers (Shopify) and encrypted payment gateways (such as PayPal).
  • Delivery & Logistics Partners: Order processing networks and UK couriers (including Royal Mail, Evri, and DHL).
  • Legal & Regulatory Authorities: Government bodies or legal authorities when required by applicable laws.

5. International Data Transfers

Falolo primary processes and stores data within the United Kingdom. Whenever personal details are transferred outside the UK—such as through Shopify infrastructure in the EU or US—we ensure standard protection measures are applied, including the UK International Data Transfer Agreement (IDTA) and approved Standard Contractual Clauses (SCCs).

6. Data Security & Storage Period

We utilize SSL (Secure Sockets Layer) encryption and PCI-DSS compliant checkout environments to keep your data secure. Personal records are retained only as long as necessary to complete transactions and fulfill statutory obligations (such as HMRC financial record retention requirements, which typically require keeping billing records for up to 6 years).

7. Your Statutory Privacy Rights

As a UK resident, you have the following rights regarding your personal records:

  • Right to Access: Request a copy of the personal details we hold about you.
  • Right to Correction: Request updates to inaccurate or outdated data.
  • Right to Erasure: Request the deletion of your personal records, subject to legal storage rules.
  • Right to Restrict or Object: Limit or object to specific data processing operations.
  • Right to Data Portability: Request a structured, machine-readable export of your personal information.

To exercise any of these rights, please contact us at info@falolo.com.

8. Regulatory Contact & Complaints

If you have questions or concerns regarding how Falolo processes your data, please contact us directly at info@falolo.com so we can assist you. You also have the right to file a complaint with the UK Information Commissioner's Office (ICO) via www.ico.org.uk.

Contact information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

Store name: Falolo
Address: 49 Eastpark Close, Manchester M13 9SD, United Kingdom
Email: info@falolo.com
Phone number: +447782384626

Customer Service (Opening Hours):

Monday - Friday: 09:00 - 18:00 (GMT)
Saturday and Sunday: 10:00 – 16:00 (GMT)