Terms of service

OVERVIEW

This website is operated by Falolo. Throughout the site, the terms "we", "us", and "our" refer to Falolo. Falolo offers this website, including all information, tools, and services available from this platform to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing from us, you participate in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including additional terms and policies referenced herein or accessible by hyperlink. These Terms of Service apply to all site users, including without limitation visitors, vendors, customers, merchants, and content contributors.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all terms of this agreement, you may not access the website or use any Services.

Our store is hosted on Shopify Inc., providing us with the online e-commerce platform that enables us to sell our products and services to you.

SECTION 1 - ONLINE STORE CONDITIONS

By accepting these Terms of Service, you confirm that you are at least the age of majority in your jurisdiction of residence, or that you have given us consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any applicable laws in your jurisdiction (including, but not limited to, copyright laws). You must not transmit any malicious code, viruses, or destructive software. Any breach or violation of these Terms will result in an immediate termination of your access to our Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for legitimate reasons at any time.

You acknowledge that your content (excluding credit card information) may be transferred unencrypted across various networks and adapted to meet technical requirements. Payment and credit card information is always encrypted during transfer across networks.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service, access to the Service, or any contact on the website through which the service is provided, without our express written permission.

SECTION 3 - ACCURACY AND TIMELINESS OF INFORMATION

We strive to maintain accurate information on our store, but we are not responsible if content made available on this site is incomplete, outdated, or inaccurate. The material on this site is provided for general information only and should not be relied upon as the sole basis for decision-making without consulting primary, more accurate sources.

Historical information on this site is provided for reference only. We reserve the right to modify site content at any time, but we have no obligation to update any information on our site. You agree that monitoring changes to our platform is your responsibility.

SECTION 4 - SERVICE AND PRICING MODIFICATIONS

Product prices are subject to change without prior notice.

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time without notice. We shall not be liable to you or to any third party for any price adjustments, modifications, or service suspensions.

SECTION 5 - PRODUCTS AND SERVICES

Certain products or services may be available exclusively online through our website. These items may have limited quantities and are subject to return or exchange strictly according to our Refund Policy.

We make every effort to display product colors and images as accurately as possible. However, we cannot guarantee that your monitor's display will reflect exact product colors.

We reserve the right to limit the sales of our products or Services to any person, geographic area, or jurisdiction on a case-by-case basis. All product descriptions and pricing are subject to change at our sole discretion at any time. We reserve the right to discontinue any item at any time.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT DATA

We reserve the right to decline or limit any order you place with us. These restrictions may include orders placed under the same customer account, credit card, or shipping/billing address. If we alter or cancel an order, we will attempt to notify you via the email address or phone number provided at checkout.

You agree to supply current, complete, and accurate purchase and account details for all store transactions. You agree to promptly update your account details, including email address and payment details, so we can complete your transactions and reach you as required.

For additional information, please review our Refund & Return Policy.

SECTION 7 - THIRD-PARTY TOOLS & LINKS

We may provide access to optional third-party tools that we neither monitor nor control. You acknowledge that we provide access to such tools "as is" and "as available" without warranties or endorsements of any kind.

Certain content and services available through our store may include materials from third parties. Third-party links on our site may direct you to external websites not affiliated with us. We are not responsible for inspecting external content or accuracy, and we carry no liability for third-party materials, products, or services.

SECTION 8 - USER SUBMISSIONS AND FEEDBACK

If you send us suggestions, feedback, creative ideas, or other materials (collectively, 'comments'), you agree that we may edit, copy, publish, translate, and distribute those comments in any medium at any time without restriction. We are under no obligation to maintain comments in confidence, pay compensation, or respond to submissions.

You warrant that your comments do not violate any third-party rights, including copyright, trademark, or privacy rights, and do not contain libelous or unlawful material.

SECTION 9 - PERSONAL DATA

Your submission of personal information through our platform is governed directly by our Privacy Policy.

SECTION 10 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our site may contain typographical errors or omissions related to product details, pricing, promotions, shipping fees, transit times, or stock availability. We reserve the right to correct any errors, update information, or cancel orders if any site data is inaccurate at any time without prior notice (including after order submission).

SECTION 11 - PROHIBITED USES

In addition to other limitations set forth in these Terms, you are prohibited from using the site or its content:

  • For any unlawful purpose or act;
  • To violate any international, federal, or UK regulations and local laws;
  • To infringe upon or violate our intellectual property rights or those of others;
  • To harass, abuse, insult, harm, defame, or discriminate based on gender, religion, race, age, national origin, or disability;
  • To submit false or misleading information or transmit malicious software/viruses;
  • To collect or track personal information of others or engage in spamming or scraping;
  • To interfere with or bypass site security features.

We reserve the right to terminate your use of the Service for violating any prohibited uses.

SECTION 12 - LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted, timely, or error-free. You expressly agree that your use of, or inability to use, the service is at your sole risk.

In no case shall Falolo, our directors, officers, employees, affiliates, agents, contractors, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind, including lost profits, lost revenue, lost data, or replacement costs arising from your use of the service or any products procured through our store.

SECTION 13 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Falolo and our parent, subsidiaries, affiliates, partners, officers, directors, agents, and employees from any claim or demand made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or third-party rights.

SECTION 14 - SEVERABILITY & TERMINATION

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall remain enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed without affecting the validity of remaining provisions.

These Terms of Service are effective unless terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services.

SECTION 15 - GOVERNING LAW

These Terms of Service and any separate agreements under which we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

SECTION 16 - CONTACT INFORMATION

Questions regarding these Terms of Service should be sent to us at info@falolo.com.

Any questions or just like to talk to us? Please don't hesitate to contact us via:

Store name: Falolo
Address: 49 Eastpark Close, Manchester M13 9SD, United Kingdom
Email: info@falolo.com
Phone number: +447782384626

Customer Service (Opening Hours):

Monday - Friday: 09:00 - 18:00 (GMT)
Saturday and Sunday: 10:00 – 16:00 (GMT)